Refund Policy

Refund Policy

Our Services

LONE STAR NEXUS LLC provides free referral and connection services to consumers seeking internet, TV, and phone services. As our core services are provided free of charge, no refunds are applicable for the referral services we provide.

Third-Party Service Refunds

For services provided by third-party internet, TV, or phone providers, refund policies are governed by the terms and conditions of those individual providers. We are not responsible for:

• Refund requests for third-party services
• Service cancellations with providers
• Billing disputes with service providers
• Early termination fees
• Promotional pricing adjustments

Billing Disputes

If you have billing disputes with service providers, you must contact the service provider directly. We can assist in facilitating communication but cannot guarantee resolution of billing disputes.

Service Issues

If you experience issues with services provided by third-party providers, you should:

1. Contact the service provider's customer service directly
2. Follow their established complaint resolution process
3. Document all communications and reference numbers
4. Contact relevant regulatory agencies if issues persist

Exceptional Circumstances

In exceptional circumstances where you believe our referral service has not been provided as described, please contact us directly to discuss your concerns. We will review each case individually and work towards a fair resolution.

Contacting Service Providers

For refunds, cancellations, or billing adjustments with service providers, you must contact them directly using their official customer service channels:

• Customer service phone numbers
• Online account management portals
• In-person service centers
• Official written correspondence

Consumer Protection

We recommend that consumers:

• Read all service agreements carefully before signing
• Understand cancellation policies and early termination fees
• Keep copies of all contracts and correspondence
• Document all promises made by sales representatives